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TERMS & CONDITIONS

GENERAL
By placing an order for goods, you accept these terms and conditions. These terms do not affect your statutory rights.

  • “The Company” refers to Porcelain Pavers or its affiliated companies.
  • “The Customer” refers to any individual, firm, company, or organization purchasing goods.
  • “The Goods” refers to the tiles or other products ordered from the Company.
  • “Writing” includes email, fax, post, or comparable means of communication.

We reserve the right to correct any typographical, clerical, or other errors in any document, invoice, or information without liability.

IMPORTANT NOTICE:
Technical advice, specifications, and quantity calculations provided by the Company are for guidance only and are not guaranteed. The purchaser and installer are responsible for ensuring that the goods are as ordered, satisfactory, and suitable for the intended purpose. No claims will be accepted once the materials are installed.

Goods must be used according to British Standards and/or manufacturer’s guidelines. The headings in these Conditions are for convenience only and do not affect their interpretation.

DESCRIPTION/REPRESENTATION OF GOODS
All descriptions, advertising, and specifications are approximate and cannot be warranted for accuracy. Samples are recommended as there may be color variations within manufacturing processes. We cannot guarantee matching shades for reorders, including sample orders.

ORDERING AND SUPPLY OF GOODS
All orders placed on this website are subject to acceptance in accordance with these terms. Orders are rounded up to the nearest full tile, and the buyer is responsible for ordering sufficient quantities. The contract is completed upon dispatch unless otherwise notified.

Delivery promises are conditional upon the availability of materials. We are not liable for delays due to manufacturing issues, strikes, accidents, or other factors beyond our control. The Company is not liable for financial demands due to late or incorrect deliveries. We recommend scheduling your installer after receiving your tiles.

NATURAL STONE
Natural stone varies in color and shade, and we cannot be held responsible for variations from samples or website images.

FREE SAMPLES
Free samples are provided under certain conditions, and delivery charges apply. Samples are not refundable, and we reserve the right to limit the number of samples sent. Delivery times are subject to availability, and any extra charges for expedited delivery will be refunded if the sample is out of stock. We are not liable for any other losses due to unavailable goods.

DELIVERY
Goods must be signed for at the shipping address provided at checkout. If goods cannot be delivered due to the buyer’s unavailability, the customer will be responsible for additional delivery charges.

RETURNS
If you are unsatisfied with your order, you may cancel within 7 working days from the date of delivery. You will receive a refund, minus any delivery charges. You are responsible for the safe return of goods and associated costs. The refund will be processed upon receipt of the returned goods.

To cancel, you must notify us in writing (email or post) within 7 days. For damaged items, contact us within 48 hours, and we will replace them at our cost. We may request photographic evidence or the return of damaged items. Full cancellations of partially damaged orders are subject to our standard returns policy.

Claims for incorrect or damaged goods will not be considered if the goods have been installed or used. The Customer is responsible for ensuring the goods are satisfactory and suitable before installation. Manufacturing faults reported after installation will be referred to the manufacturer. This policy does not affect your statutory rights.

PAYMENT
The delivery address must match the credit card billing address. Incorrect information may delay processing. Orders are processed only after payment authorization. Goods are dispatched only after full payment is received.

If a pricing error occurs, we will inform you as soon as possible. You may reconfirm your order at the correct price or cancel it for a full refund. If we cannot reach you, your order will be canceled and refunded. We accept most major credit cards, and all payments are processed securely. We do not store credit card details on our servers.

LIABILITY
The Customer assumes ownership of the goods upon payment and delivery. We are not liable for loss or destruction once the goods are delivered. Any transit damage, shortages, or incorrect goods must be reported within 48 hours. We will only deliver to the address provided, and goods must be signed for upon delivery. Re-delivery costs will be charged to the customer if no one is available to sign for the delivery.

Our liability for defective goods is limited to the contract value. For valid claims regarding defects or non-compliance, we will replace the goods or refund the price, at our discretion. We have no further liability beyond this.

CONTACT DETAILS
Porcelain Pavers
117 Barkby Road
Thurmaston, Leicester
Leicestershire, LE4 9LG
Tel: 0116 276 5827

RETURNS
For returns, please send goods to the above address. This policy does not affect your statutory rights.

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